Recover Your Password
Use Forgot password on the sign-in page when you cannot access your staff account. Members should use the password-recovery option offered by their library's OPAC, when enabled, or contact the library.
Reset A Staff Password
- Choose Forgot password on the Libcodesk sign-in page.
- Enter the email address attached to your account.
- Request the verification code.
- Enter the code received through the configured recovery channel.
- Create and confirm a password that meets the displayed policy.
- Complete the reset, then return to Sign in.
For safety, the screen does not confirm whether an unknown email belongs to an account. Codes and reset sessions expire.
Troubleshooting
- Check spam or junk folders before requesting another code.
- Enter the newest code if you requested more than one.
- Confirm both new-password fields match.
- Staff who cannot receive the code should contact their organization admin.
- Organization admins may contact CodeAchi support only for cloud access or account-level service problems.
Do And Don'ts
- Do keep the verification code private.
- Do use a unique password.
- Don't repeatedly request codes; wait for the first request to complete.
- Don't send passwords, codes, or tokens to support.
FAQ
Can an administrator reset a staff password?
An authorized administrator can start the staff reset workflow from Staff Accounts. The staff member should change any temporary password as instructed.
Screenshot To Add: Email, verification-code, and new-password steps on desktop and mobile.